You only need to contact us when the problem relates to the iPad itself. If anything has happened with the case, stylus or charger then we would expect you to replace those items at your own expense. The exception being that if you believe the charger is not working properly then please bring the charger to the IT department and it will be dealt with in the same way as the iPad not working properly.
We have a process in place for dealing with any problem that arises with the iPad that was issued by the school as part of the SJB Apple iPad Scheme (this does not include those who have decided to bring their own devices into school).
This process covers:
- iPad not working properly
- iPad lost
- iPad stolen
- iPad damaged
To help make the process clear for each instance please see below:
Payment of £50 excess
iPad if damaged
If your iPad or charger is not working properly, then please return your iPad (including charger) to the ICT Support Team, explaining in as much detail as possible what you believe is the issue.
If your iPad is stolen you must report the theft to the police and get a crime reference number. The police will need the iPad serial number in order to register the theft. This can be obtained from the ICT Support Team via email (email@example.com). Once you have this information please complete the form below and return it to the ICT Support Team with payment for the excess, which is £50.
If your iPad is damaged you must complete the iPad check in form and return your iPad and the charger to IT Support. Where possible repairs will be made, if this is not possible and an insurance claim is necessary you will be contacted by a member of the team to request payment of the £50 excess.
If your iPad is lost then you are not covered. In this instance you will need to replace the iPad at your own expense. It may be possible to purchase a replacement through the school so please contact the ICT Support Team if this occurs (you will be charged the full cost of replacement). The payment and declaration form at the bottom can be used for payments for the replacement of lost iPads.
Your child’s iPad is insured against accidental damage and theft for the 2/3 years (depending on the year group your child is in). All claims must be reported to the ICT Support Team within 7 days so that the claim can be made on your behalf (including all completed paperwork and the excess payment).